Dawn Levy offers free return shipping. All orders contain a free UPS return label within their order. Dawn Levy Design gladly accepts returns, in the country where purchased of unworn or unwashed merchandise purchased on our retail website for full refund or exchange within 30 days of original purchase. Sale items are only returnable within 15 days of purchase. We will not accept returns past the return period. Outside North America, we cannot accept cross-border returns. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by receipt. Refunds will be processed within 5-10 business days after the item(s) have been received to our warehouse (address on return shipping label).
We recommend to keep a track of your return tracking # for your records.
HOW TO RETURN AN ITEM
Please complete the form included with your order, including the reason code.Repack the item you wish to return in original package and return with the free UPS return label that was included in your order. Be sure to enclose your return form.
HOW TO EXCHANGE AN ITEM
Please return the item you wish to exchange, and place a new order for the replacement item.
Dawn Levy gladly honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase ship date. Items not purchased at full price are ineligible for price adjustments. Orders containing promotional codes may not be combined with any other offers, promotions or giveaways.
An order confirmation email with tracking information will be sent to the email address on file once the order ships. Please note, you can also track your order by creating a login account on Dawnlevydesign.com.
Please email us for further assistance. Email: firstname.lastname@example.org